Return Policy

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Introduction

This Return Policy outlines the terms and conditions for returns, refunds, and warranty claims for services provided by Perfumecalmcraft. Please read this policy carefully before requesting our services.

Service Guarantee

Perfumecalmcraft stands behind our appliance repair work. If a repair we performed fails within the warranty period due to our workmanship or defective parts we installed, we will return to fix the issue at no additional charge. This guarantee applies to both parts and labor.

Return Terms

Timeframe for Returns

Warranty claims and return requests must be made within the warranty period specified at the time of service, typically 90 days from the date of service completion. Requests made outside the warranty period will be evaluated on a case-by-case basis but are not guaranteed.

Conditions for Returns

To be eligible for warranty service or refund, the following conditions must be met:

The issue must occur within the warranty period
The problem must be related to the original repair work performed by us
The appliance must not have been misused, modified, or damaged after our service
Original parts installed by us must not have been replaced or tampered with
The appliance must have been used according to manufacturer guidelines

Refund Policy

Refund Eligibility

Refunds may be available under the following circumstances:

If we are unable to diagnose the problem after a diagnostic visit, we will refund the diagnostic fee
If a repair fails within the warranty period due to our workmanship or defective parts, you may be eligible for a full or partial refund
If you cancel a scheduled service appointment with at least 24 hours' notice before the scheduled time, any prepaid fees will be refunded
If we determine during diagnosis that the appliance cannot be repaired economically, and you choose not to proceed, the diagnostic fee will be refunded

Non-Refundable Situations

The following fees and services are non-refundable:

Diagnostic fees once diagnosis is complete, unless we are unable to identify the problem
Consultation fees once the consultation has been provided
Repair fees once repair work has been completed and the appliance is functioning, unless the repair fails within the warranty period
Fees for parts that have been installed, unless the parts are defective or the repair fails within warranty
Fees charged for missed appointments or late cancellations (less than 24 hours' notice)

Return Costs

Return shipping and service call costs are handled as follows:

For valid warranty claims, we cover all costs including return service calls, parts replacement, and labor
For returns outside warranty or non-warranty situations, return costs may be the responsibility of the customer
Refund processing fees, if any, will be deducted from the refund amount

Return Process

To initiate a return, refund, or warranty claim, follow these steps:

Step 1: Contact Us

Contact Perfumecalmcraft within the warranty period (or as soon as possible) via phone or email. Provide your service reference number, if available, and describe the issue you are experiencing.

Step 2: Assessment

We will review your case and may arrange for a technician to assess the situation. This assessment helps us determine if the issue is covered under warranty or qualifies for a refund.

Step 3: Resolution

Based on the assessment, we will:

Schedule a warranty repair at no additional cost if covered
Process a refund if eligible, which will be issued to the original payment method within 5-10 business days
Propose an alternative solution if the issue is not covered under warranty

Step 4: Documentation

All warranty claims and refund requests will be documented, and you will receive written confirmation of the resolution.

Order Cancellation Policy

Cancellation Terms

You may cancel a scheduled service appointment under the following terms:

Cancellations made at least 24 hours before the scheduled appointment time: Full refund of any prepaid fees
Cancellations made less than 24 hours before the scheduled appointment: Prepaid fees may be retained or a cancellation fee may apply
Same-day cancellations or no-shows: Full service fee may be charged

How to Cancel

To cancel a scheduled service, contact us by phone or email as soon as possible. Provide your appointment details and reason for cancellation.

Refund Procedure

Refund Processing Time

Once a refund is approved:

Refunds will be processed within 5-10 business days
Refunds will be issued to the original payment method used
Bank processing may take additional time depending on your financial institution
You will receive email confirmation when the refund is processed

Partial Refunds

In some cases, partial refunds may be issued if:

Only part of the service was completed
Only certain parts of the repair failed
The issue was partially caused by factors outside our control

Non-Returnable Items

The following items and services cannot be returned or refunded:

Completed consultation services
Completed diagnostic services (unless we are unable to identify the problem)
Completed repair services that are functioning properly
Custom-ordered or special-order parts that have been installed
Labor charges for completed work
Emergency service fees for completed emergency calls

General Legal Requirements

This Return Policy complies with New Zealand consumer protection laws, including:

Consumer Guarantees Act 1993
Fair Trading Act 1986
Your statutory consumer rights are not affected by this policy

Nothing in this policy limits your rights under New Zealand consumer law. If goods or services fail to meet consumer guarantees, you may be entitled to remedies including repair, replacement, or refund.

Contact Information

For questions about returns, refunds, warranty claims, or to initiate a return request, please contact Perfumecalmcraft:

Email: talk@perfumecalmcraft.world
Phone: +64 6 755 2028
Address: Parklands Avenue, Bell Block, New Plymouth 4312, New Zealand
Business Hours: Monday to Friday 8:00 AM - 6:00 PM, Saturday 9:00 AM - 4:00 PM

We aim to respond to return and refund inquiries within 24-48 hours during business days.