Privacy Policy

Last updated:

Introduction

Perfumecalmcraft respects your privacy and is committed to protecting your personal information. This privacy policy explains how we collect, use, and safeguard your data when you use our appliance repair services.

What Data We Collect

We collect various types of information to provide and improve our services:

Personal Data

Personal information you provide directly to us, including your name, email address, phone number, physical address, and payment information when you request our appliance repair services.

Technical Data

Automatically collected technical information including your IP address, browser type and version, device information, operating system, pages visited, time and date of visits, referring website addresses, and other technical data collected through cookies and similar technologies.

Behavioral Data

Information about how you interact with our website, including pages viewed, time spent on pages, click patterns, form submissions, and navigation paths through our site.

Service Data

Information about your appliances, repair history, service requests, appointment schedules, warranty information, and communication records related to our services.

How We Use Your Data

We use the collected data for the following purposes:

To provide, maintain, and improve our appliance repair services, including scheduling appointments, performing repairs, and communicating about service status
To respond to your inquiries, provide customer support, and handle service requests
To process payments, manage billing, and handle financial transactions
To ensure proper website functionality, improve user experience, and maintain website security
To comply with legal obligations, respond to legal requests, and protect our legal rights
To manage our business operations, analyze service trends, and improve our service offerings

Legal Basis for Data Processing

We process your personal data based on the following legal grounds:

Consent: When you provide explicit consent for specific data processing activities, such as marketing communications or cookie usage
Contract: To fulfill our contractual obligations when you request our services
Legal Obligation: To comply with applicable laws and regulations, including tax and accounting requirements
Legitimate Interests: To operate our business, improve our services, ensure website security, and prevent fraud, where such interests do not override your fundamental rights and freedoms

Transfer and Disclosure of Data to Third Parties

We may share your data with third parties under the following circumstances:

Service Providers

We may share data with trusted service providers who assist us in operating our website and conducting our business, including payment processors, hosting providers, and IT service providers. These parties are contractually obligated to protect your data and use it only for specified purposes.

Google Services

We use Google Maps API to display location maps on our website. When you interact with these maps, Google may collect certain information according to Google's Privacy Policy. We also use Google Fonts, which may collect technical data such as IP addresses. For more information, please review Google's Privacy Policy at https://policies.google.com/privacy.

Legal Requirements

We may disclose your data if required by law, court order, or governmental authority, or to protect our rights, property, or safety, or that of our customers or others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity, subject to the same privacy protections.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Data Protection

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of sensitive data during transmission
Restricted access to personal data on a need-to-know basis
Regular security assessments and monitoring
Secure storage systems and backup procedures
Regular training of staff on data protection practices

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

User Rights and How to Exercise Them

You have the following rights regarding your personal data:

Right of Access: You can request access to your personal data and receive a copy of the data we hold about you
Right to Rectification: You can request correction of inaccurate or incomplete data
Right to Erasure: You can request deletion of your personal data under certain circumstances
Right to Restriction of Processing: You can request limitation of how we process your data
Right to Data Portability: You can request transfer of your data to another service provider in a structured format
Right to Object: You can object to certain types of data processing, including direct marketing
Right to Withdraw Consent: You can withdraw your consent for data processing at any time, where processing is based on consent

To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request within 30 days and may require verification of your identity before processing your request.

International Data Transfer

Your data may be transferred to and processed in countries outside of New Zealand, including countries that may have different data protection laws. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your data, including:

Transferring to countries with adequate data protection laws
Using standard contractual clauses approved by data protection authorities
Implementing other appropriate safeguards as required by applicable data protection laws

When using third-party services such as Google Maps API and Google Fonts, your data may be transferred to servers located in other countries. These transfers are governed by the privacy policies of those third-party providers.

Data Retention Periods

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Our retention periods are determined based on:

The duration of our service relationship with you
Legal and regulatory requirements, such as tax and accounting obligations
Statute of limitations for potential legal claims
Legitimate business needs, such as warranty and service history

Specifically, we retain service records and customer information for a minimum of 7 years after the last service interaction, or as required by New Zealand law. Technical and behavioral data collected through our website is typically retained for up to 2 years, unless you request earlier deletion.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly. If you believe we have collected information from a child, please contact us immediately.

Use of Third-Party Services

Our website uses the following third-party services that may process your data:

Google Maps API

We use Google Maps API to display interactive maps showing our service location. When you interact with these maps, Google may collect information including your IP address, location data, and usage information. This data is processed according to Google's Privacy Policy. You can learn more at https://policies.google.com/privacy.

Google Fonts

We use Google Fonts to display fonts on our website. When you visit our site, Google may collect technical information such as your IP address. This data is processed according to Google's Privacy Policy. For more information, visit https://policies.google.com/privacy.

Future Services

If we implement additional third-party services in the future, such as Google Analytics, Google Ads Conversion Tracking, or Google Ads Remarketing, we will update this privacy policy to inform you about these services and their data processing practices.

Use of Cookies

We use cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device when you visit our website. For detailed information about the types of cookies we use, their purposes, and how to manage them, please refer to our Cookies Policy.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

Update the "Last updated" date at the top of this policy
Notify you through prominent notices on our website or via email if the changes significantly affect your rights
Obtain your consent where required by applicable law for material changes

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact Perfumecalmcraft:

Email: talk@perfumecalmcraft.world
Phone: +64 6 755 2028
Address: Parklands Avenue, Bell Block, New Plymouth 4312, New Zealand

You also have the right to lodge a complaint with the New Zealand Privacy Commissioner if you believe your data protection rights have been violated. For more information, visit https://www.privacy.org.nz.